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Customer Service : Development Plan

Customer Service : Development Plan | CPD Accredited | 10 CPD Points/Credits

CPD Courses

Summary

Price
£12 inc VAT
Study method
Online
Duration
10 hours · Self-paced
Qualification
No formal qualification
Additional info
  • Tutor is available to students

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Overview

Customer Service Development Plan

Customer Service Development Plan is a key part of maintaining a business, as it explains how workers should manage customer relationships more effectively and in an appealing way.

CRM is a basic business function which shapes and builds a mutually helpful relationship between a supplier and a customer. The impact of CRM has developed from basic customer service to an incorporated solution which sets up a level of trust in developing durable relationships and recognising more business opportunities.

A positive relationship begins with good planning. Regardless of whether you are developing a new business or dealing with a project, an excellent approach can have a beneficial effect on both. It is essential for an organisation to have a good and optimistic approach to dealing with customers. A good customer management plan helps to gather important data about the customer, helping the organisation to deal successfully with customer relationships.

This unit offers a comprehensive introduction to the development of a CRM plan along with the strategies for customer retention. A range of key topics is explored in depth, including customer scenarios, selling CRM, and home-grown vs. application service providers.

It typically focuses on the development team and customer life cycles as well as evaluating and reviewing CRM. You will learn how to analyse the various components of a CRM plan

Course media

Description

Development of Customer Relationship Management Plan

Objectives

After completing this course learners will be able to:

  • Analyse the various components of a CRM plan
  • Develop a checklist for readiness and success in CRM

Program Content

Lesson(s)

Introduction to Development of Customer Relationship Management Plan

Topics

  • Strategies for Customer Retention
  • Customer Scenarios
  • Selling CRM
  • Home-grown vs. Application Service Providers
  • The Development Team
  • Customer Life Cycles
  • Evaluating and Reviewing CRM



Requirements

This is a stand-alone course and it assumes no prior knowledge.

*Note: This is an independent unit not a complete course so does not equalize to a course. This will give you 10 CPD points to add on your CV. At the end of the unit, you can claim CPD Accredited unit by paying £35 accreditation fee and postal charges (£9 for UK students, £15 for outside UK).

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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